Refund Policy

All subscription fees and usage add-on purchases on D3E Website Builder are non-refundable, except where required by applicable consumer protection law.

You may cancel your subscription at any time, but cancellation does not entitle you to a refund for unused time.

Monthly and annual subscription fees are final once charged. We do not provide refunds or credits for partial billing periods, including when you cancel mid-cycle.

If you cancel at period end, you retain access until the end of the paid period but receive no refund for the remaining days in that period.

If you cancel immediately, your paid access ends right away and your account moves to the Free plan. No refund is issued for unused time.

Annual subscriptions are billed upfront for the full year at a discounted rate. We do not offer pro-rata refunds for unused months on annual plans.

You may cancel an annual plan to prevent renewal at the end of the term; no refund is issued for the current term.

One-time add-on purchases (such as AI image packs and LLM call packs) are final and non-refundable once the credits are applied to your account.

If an add-on purchase fails to credit your account due to a technical error, contact [email protected] and we will investigate.

The Free plan does not involve payment. No refunds apply.

Canceling your subscription stops future charges (or ends access immediately if you choose instant cancel). It does not reverse charges already paid.

To avoid renewal charges, cancel before your next billing date. You can manage cancellation from Account → Billing or the Stripe Customer Portal.

If you believe a charge is incorrect, contact [email protected] before initiating a chargeback with your bank. Unauthorized chargebacks may result in account suspension pending resolution.

Nothing in this policy limits your statutory rights where applicable law requires a refund or cooling-off period. If you believe you are entitled to a refund under applicable law, contact [email protected] with details.

Billing questions: [email protected]. General support: [email protected].